Last updated: November 9, 2026

This SMS Privacy Policy & SMS Terms of Service (“SMS Policy”) is meant to help Interactive Data, LLC’s (“IDI”, “we”, or “our”) customers and their personnel (“you”) understand how we collect, use, manage, and protect personal data for individuals who opt into receiving SMS communications from us.  Communications are sent by IDI under the program name “idiCORE Login Verification” and are limited to the account security and account notification purposes described below.

This SMS Policy is intended to supplement, but not replace, IDI’s company-wide Privacy Policy.  Personal information that IDI collects other than through your (or your organization’s) opt-in consent to SMS communications is governed by IDI’s company-wide Privacy Policy, not by this SMS Policy.

Personal Information We Collect

We may collect your name and phone number, usage data (such as the content of messages), as well as technical records and metadata (such as timestamps of your opt-in consent, message delivery timestamps, and message delivery status).  We may collect this information through your submission of an application to us, via our web forms, and/or via SMS opt-ins.  We may also collect this information from your employer or from another organization with which you are affiliated, if your organization contracts to receive our services and provides your information as a point of contact for the organization and/or an authorized user of the services. 

We will not share your opt-in to SMS communications with any third party for purposes unrelated to providing you with SMS communications. We may share your personal information with third parties that help us provide our messaging services, including platform providers, phone companies, and other service providers that are needed to deliver SMS messages and that are contractually prohibited from using your mobile information for their own marketing. We may also share your personal information, including your SMS opt-in or consent status if we are required to provide it to comply with applicable laws or in response to a subpoena or other legal process.

Consent and Opt-In/Opt-Out Requirements

By providing your mobile number through an IDI web form, application, or other opt-in method and agreeing to receive SMS communications from IDI, you consent to receive account security and account notification SMS communications, including authentication codes and billing-related notices, from IDI.  Consent is not a condition of purchase.  If your organization provides your mobile number to IDI as an authorized user of the services, your organization represents to IDI that you have agreed to receive these messages, and IDI will send you an initial message that identifies IDI, describes the messages you will receive, and explains how to stop them. 

We do not charge you for SMS communications, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY.  Message frequency varies and depends on your account activity, such as login attempts, account changes, and billing events.  Wireless carriers are not liable for delayed or undelivered messages.

You can opt-out of receiving SMS communications at any time.  Just text “STOP” in response to any of our SMS communications.  You may also reply “END”, “CANCEL”, “UNSUBSCRIBE”, “QUIT”, “OPT OUT”, or “REVOKE”, or call or email us at the contact details below to opt out.  After you send the message “STOP” or one of these other words to us, we will send you a reply confirming that you will no longer receive messages from us.  We will not send you any further SMS communications after that confirmation unless you opt in again.  If you opt out of authentication messages, you may be unable to use text-message login verification and will need to use an alternative verification method that IDI makes available for your account.

You can ask us for help at any time.  Just text “HELP” in response to any of our SMS communications.  After you send the message “HELP” to us, we will send you a reply that identifies IDI and explains how to contact us for additional assistance.

You may also call us at 855-842-1410 or email us at customersupport@ididata.com for assistance or to opt out of messages.

Our Purposes for Collecting Personal Information

We collect information to:

  • Send you SMS messages for the following purposes: (i) authentication for account login attempts and/or account changes; and (ii) account notifications (such as, but not limited to, invoice payment reminders and other billing-related matters). 
  • Comply with applicable laws and industry standards for SMS messaging, including those set forth by mobile carriers and the Cellular Telecommunications Industry Association (CTIA). 

We will not use your mobile information to send you marketing, promotional, or advertising messages. No mobile information will be shared with third parties/affiliates for marketing, promotional, or advertising purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. 

Our Security Practices

Information security is extremely important to us. Therefore, we maintain a written information security program with administrative, technical, and physical safeguards designed to ensure the security and confidentiality of personal information. We undergo periodic security audits conducted by third parties. Please note, however, that we cannot guarantee the security of any information.

Our Data Retention Practices

We may retain personal information for as long as necessary for the disclosed purposes, consistent with our legitimate business interests and applicable legal and contractual requirements.  Records of your SMS opt-in, consent, and opt-out requests are retained for at least four years after your last interaction with us, or longer if required by law, so that we may demonstrate compliance if legally required to do so.  We may extend our retention in certain cases, for example, to comply with law or legal processes, or as required by a governmental entity.

Updates to Our SMS Policy

We may update this SMS Policy from time to time. The date of our last update is reflected at the beginning of this SMS Policy.